Purchasing, Shipping, Policies

Purchasing

If you’d like to purchase one of my watches, there are different ways that you can do this:

– Purchase directly online through this website, using Paypal or Stripe

Contact me directly about which watch you’d like to purchase or if you’d like to start a custom project.

– Come to one of the shows I participate in and purchase from me in person. Shows are always listed on my website in the Upcoming Shows section and will have the show times, dates, and the location of my booth within the show.

– All prices listed are in Canadian dollars and are subject to change without notice. The USD currency conversion is for informational/convenience purposes only. If purchasing with a credit card, your credit card provider will use their currency exchange rate to convert from Canadian dollars to your local currency. Same applies if you are using Paypal. We display an approximate amount in USD based upon current market rates for your convenience, but please be aware that most credit card companies do not exchange currencies at market rates.

– You are responsible for any and all duties/tax/customs charges as the watch crosses borders from Canada to your country (shipping within Canada excluded).

Product Availability

Not all of my watches may be in stock at any given moment. Please check the in-stock section for what is currently available for delivery. I also have a customizable watch section where you can order a watch that is made specifically for you.

The process of making a watch generally takes about 4 months, depending on the component parts (like the movement) that I have in stock, and also depending on how many orders are ahead of yours in the job queue. During the holiday season, the time frame could be longer. Watches that are heavily customized may also take  a bit longer.

Currently (updated September 2017), the turnaround time is about 3-4 months, due to the volume of orders.

If you have a significant date that you would like the watch made for, please let me know and I will try and accommodate your request. I cannot be held responsible if the deadline date is not met due to extenuating circumstances, and no refunds will be given (please see Returns, Refunds, Exchanges, Repairs below).

If you have any questions before you place your order, please just contact me and I will be happy to answer them.

Custom or Customized Orders

Occasionally, a custom project may have details and/or options which are outside the scope of the stock options on my website. On custom orders, a deposit payment or series of deposit payments may be made.

Deposits are non-refundable. By paying a deposit, you commit to having a watch made. Some changes may be made to the order, but that may result in extra charges. After the watch is complete, final payment is due within 15 days. After 15 days, a 7% monthly interest charge will apply. Failure to pay all charges after 1 year from the completion date will result in forfeiture of all deposits, the order will be closed, and your watch will be disassembled and used for parts.

By placing an order through the website, by e-mail, any electronic communications method (eg. Skype, WhatsApp, Instagram DM, Twitter DM, Facebook DM), over the phone, or in person, you agree to all policies listed on this page.

Shipping

I offer different types of shipping, which you will see options for during the checkout process. I have the option of different carriers for my packages, either the postal service, UPS, Fedex, or DHL. Whatever methods are available to your country will be shown during checkout. The following are my preferred methods depending on your location, but you may choose an alternative at your discretion.

For watches destined to customers in Canada, I generally use Canada Post Xpresspost or Canada Post Expedited Parcel for my shipping method and include an appropriate level of insurance coverage. This method also requires a signature at the receiver’s address, so if you are not home, you will have to pick up your watch at your local post office.

For watches destined for customers in the United States, I prefer to use either DHL International or Canada Post Xpresspost, though UPS and Fedex are options. Each comes with an appropriate level of coverage for your watch and requires a signature upon delivery.

For watches destined for international customers I prefer to use DHL International, or sometimes Canada Post Xpresspost for specific destinations. Depending on your country, Canada Post Xpresspost may not be an available option and you may have to choose DHL. Each comes with an appropriate level of coverage for your watch and requires a signature upon delivery.

For all shipping methods, I will provide you with a tracking number by e-mail email and input your e-mail address into the carrier’s system so that you will receive e-mail updates from them.

Please note that the methods I have chosen may seem expensive but they are the most reliable ways to get your watch to you with appropriate coverage and requiring a signature upon delivery. If you wanted to take a chance on a less expensive method of shipment like the regular mail with no tracking and no coverage, then please e-mail me before purchasing. I will send you the watch in this way, but your warranty will be void. I take no responsibility if the watch is damaged in transit as it will not be covered if it is sent through the regular, uninsured mail. If it is shipped using an uninsured method, I will take no responsibility.

For any watches purchased by customers outside of Canada, duties, tariffs and/or taxes may apply as the watch enters your country, and possibly. You are solely responsible for any and all of these charges. By law, I must post the full customs declaration value: please do not ask me to post a lesser value.

Returns, Refunds, Exchanges, Repairs

Exchange only within 30 days of receipt of the watch and only on non-customized type watches. No refunds or returns on any watch. Once an order is placed either through the website, by e-mail, through any electronic means, or in person, it is non-refundable. The job process starts immediately on receipt of your watch order: parts are gathered and work is begun.  Any customization made to the watch outside of the regular stock options will render you unable to exchange the watch. No exchanges on custom or customized orders. You are responsible for any shipping charges to ship the watch back to me for any reason. You must contact me prior to shipping the watch back to me for whatever reason as certain customs forms must be filled out by you and included in a pouch on the outside of the package. If this does not happen, and I get charged duty and/or customs charges of any kind, those charges will be passed onto you with a 5% administration fee. Your watch will not be released until these charges are paid for.

Your Warranty

All of my watches are covered by a twenty-four (24) month warranty. The warranty protects you if the movement of the watch proves to be defective in material or workmanship under normal use. If this is the case I will repair or replace the movement of your watch for you, for the 24 month period from your original date of purchase. The warranty does not cover:

– the battery (in a quartz watch)

– normal wear and tear (eg. scratches or discolouration, wearing away or peeling of plating or coatings, scratched crystals, discolouring or wear on the strap)

– damage to any part of the watch (including the movement) due to neglect, accidents, drops, abnormal or abusive use

– shipping to Wilk Watchworks for warranty work.

The warranty will be voided if any work is done to the watch by any person other than authorized personnel of Wilk Watchworks, unless written consent is given by Wilk Watchworks.

Important: If you do have to ship the watch back to me for warranty work, please contact me first. Failure to do so may  result in you incurring additional charges (see above in Returns, Exchanges, Repairs).